Refund policy
At Glozax, we strive to provide a reliable and transparent shopping experience. This policy outlines the steps and conditions related to returns and refunds, so customers know exactly what to expect before, during, and after submitting a return request.
1. Before You Request a Return
Before initiating a return, please ensure that your order meets our eligibility requirements.
Return Timeframe
Return requests must be submitted within 30 days from the date your order is delivered.
Eligible Items
To be considered for return, items must:
- Be in the same condition as when received
- Be unused, unworn, and unaltered
- Include original packaging, accessories, and tags (if applicable)
- Be supported by a valid proof of purchase
Returns that do not meet these criteria may not be approved.
Items That Cannot Be Returned
The following items are not eligible for return:
- Perishable goods (e.g., food, plants, flowers)
- Personal care or hygiene products
- Hazardous materials, flammable liquids, or gases
- Shipping fees paid at checkout
Additionally, final sale items cannot be returned, including:
- Discounted or clearance products
- Gift cards
If you are uncertain whether your item qualifies, please contact us before submitting a return request.
2. Return Request & Shipping Process
Submitting a Return Request
To initiate a return, please contact our customer support team at: service@glozax.com. After reviewing your request, we will notify you if it is approved.
Once Approved
- You will receive a return shipping label
- Detailed instructions will be provided regarding how and where to send your item
⚠️ Important
Returns sent without prior approval or without using the provided return label will not be accepted.
Damaged or Incorrect Orders
Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us promptly so we can assess the issue and arrange a suitable solution.
3. After We Receive Your Return
Inspection & Refund Confirmation
Once your returned item arrives at our facility, it will be inspected. You will be notified regarding the approval or rejection of your refund.
Refund Processing
- Approved refunds will be issued to the original payment method
- Processing time may take up to 10 business days
- Additional time may be required by your bank or payment provider before the refund appears in your account
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at service@glozax.com.
4. Exchanges
Glozax does not offer direct exchanges.
If you wish to receive a different item:
- Submit a return request for the original order
- Once approved, place a new order for the desired product
This approach allows faster processing and ensures accurate inventory availability.
5. European Union – Right of Withdrawal
Customers located in the European Union are entitled to a 14-day withdrawal period from the date of delivery.
During this time, you may cancel or return your order without providing a reason.
Conditions:
- Items must remain unused and unworn
- Original packaging and tags must be intact
- Proof of purchase is required
This right applies independently of Glozax’s standard 30-day return policy.
6. Return Shipping Instructions
Returned items must only be shipped after receiving official return authorization and a return label from Glozax.
Return Address: 41454 Christy St, Fremont, CA 94538, United States
Phone: +1 (510) 255-3014